[Your Name] · [Email] · [Phone] · [City, ST]
April 21, 2026
Dear Hiring Manager,
I'm writing to apply for the Senior Business Analyst role on your Claims Platform team. Your recent LinkedIn post about replacing a 14-year-old claims intake workflow with a modern BPMN-driven process caught my attention — I ran a very similar overhaul at Humana last year, and the stakeholder politics of that kind of project are exactly what I'd like to work on next.
At Humana I led the requirements and process redesign for a $3.2M claims intake modernization program spanning 4 business units and 6 downstream systems. I ran 14 stakeholder workshops with claims, underwriting, compliance, and legal, produced current-state and future-state BPMN maps covering 42 process steps, and wrote 180 user stories (each with acceptance criteria, edge cases, and data lineage notes) that the engineering team shipped in 9 sprints. I also wrote SQL against our Snowflake warehouse to validate that 7 of the 'must-have' requirements were based on edge cases representing less than 0.8% of actual claims volume — which let us descope that work and pull the launch in by 6 weeks. The program launched on time, reduced average claims intake cycle from 11 days to 4, and was the reference case for 3 subsequent modernization projects.
Before Humana I spent four years as a BA in the public sector, which means I'm very comfortable working in regulated environments (HIPAA, SOX) and writing requirements that survive an audit. I'm not an engineer, but I'm fluent enough in SQL, Jira/Azure DevOps, and BPMN to challenge a technical estimate when the numbers don't line up. The thing I enjoy most about the role is turning a two-hour meeting where everyone is vaguely angry into a requirements doc that everyone signs off on — and I'd love to do more of that on your team.
I'd welcome the chance to walk through the Humana BPMN before/after and the scope-reduction SQL analysis — both are the kind of artifacts I think are more useful than a resume for assessing how I actually work. Happy to share redacted versions on a first call.
Sincerely,
[Your Name]