[Your Name] · [Email] · [Phone] · [City, ST]
April 21, 2026
Dear Hiring Manager,
I'm applying for the Senior Product Designer role on your Activation team. Your head of design's post on treating activation as a design problem rather than a marketing one — and the specific re-ordering of your onboarding milestones you shared in it — is the exact framing I've been applying at Ramp for the last year, and I'd love to keep doing that kind of work at a team where it's already the prevailing view.
At Ramp I own design for the first-30-day customer experience — from the CSV-import onboarding through the first policy setup. The work I'd most like to talk to you about is the onboarding redesign I shipped in Q3 2025. It started from a research insight: we'd framed onboarding as 'finish setup' when our users were thinking 'get my first expense approved.' I reframed the activation milestone, redesigned the onboarding around five behaviorally meaningful milestones (not 11 feature-tour steps), worked with the growth eng team on the new event schema, and partnered with our PM on the experiment design. The redesign moved day-7 activation from 42% to 61% in an A/B test with 14,000 workspaces and we've kept the lift flat over the six months since, which matters more than the initial number.
Before Ramp I spent two years as the second designer at a vertical SaaS startup (Candid, dental practice management) where I owned the design system, the onboarding, and the mobile companion app. That end-to-end span — design system work on Monday, a customer onboarding call on Tuesday, pair-shipping with engineering on Wednesday — is the shape of work I want to keep. Your decision to keep design on the same side of the org as research and product ops, rather than slotting it under engineering, is one of the signals that pulled me toward your team specifically. Portfolio with process writeups at alex-designer.work.
I'd love to walk you through the Ramp onboarding redesign — especially the five-milestone rework and how we held the lift through two subsequent iterations. I can share the research-to-ship case study or jump on a portfolio review whenever works.
Sincerely,
[Your Name]